In the dark over the future of high street restaurants

Food delivery has been reshaping the restaurant industry since the late 2000s. As more people order food online correspondingly there has been a huge increase in delivery apps. Depending on where you are reading this, you might already have had a takeaway delivered from what is known as a dark kitchen, sometimes called a ghost or virtual kitchen. These are industrial units allowing restaurant operators to prepare takeaway food outwith their own restaurant premises for customers ordering through an app. In London alone, restaurants are thought to be selling around one million additional meals via the mainstay apps – Deliveroo and Uber Eats.

There are numerous benefits to setting up dark kitchens. They are not subject to the same overheads as restaurants – less staff, lower rents and rates, no seating areas or customer toilets and shared services such as common stock storage, dishwashing and cleaning. The reduction in overheads means start-ups reluctant to commit to expensive inner city restaurant premises can trade from empty retail units or even shipping containers, while they create recipes, establish their brand, and grow their business. A dark kitchen can also locate itself outside of the city, opening up takeaway options to new customers in the suburbs.

The impact of Covid-19 on the restaurant industry cannot be overstated, with numerous restaurants having to adapt to new safety requirements, social distancing and local lockdown restrictions. This, together with the growing popularity of stay at home takeaway from various delivery apps, illustrates that dark kitchens provide an alternative business structure that allow restaurant businesses to continue trading during difficult and ever-developing business conditions.

As many people moved from offices to improvised home offices, more have decided to relocate from cities into suburban and rural areas. This relocation has meant more customers are based in the outer rims of cities. Restaurants that primarily focus on customers visiting their city centre restaurants need to be able to service this growing out-of-town customer base.